Join Cineplex! Password Retrieval

Frequently Asked Questions

Please look up the FAQ first because they do solve problems.

Q: When are sessions updated?
Sessions are displayed on the website as soon as the times are confirmed, which is generally on Tuesday evenings or Wednesday morning. Draft Session Times are posted between Saturday and Tuesday. To access draft sessions click on draft sessions under each cinemas now showing page and then hit print view. You can also choose all cinemas print sessions to list all cinemas and weekly by movie to see what cinema a movie is in.
Q: How can I know the actual available seating for a specific session?
Seating numbers are shown in real time in the movie session details when you are making a booking in step 1.
Please phone the cinema you wish to attend if you want to know about available seating for a particular session. For example: if Harry Potter has sold out at 12pm.
Q: How do I send my job application to Cineplex?
We accept resumes over the counter at the ticket box, or simply apply online.
Q: How do I get reply from Cineplex about my enquiry?
We do not make return calls responding to an enquiry. However, we do reply via e-mail. Please phone one of the cinemas should you wish to speak to someone in person.
Q: Do I need to print out my booking receipt?
It is not necessary to print out the receipt, though you have to write down the booking number because it is needed to redeem your tickets over the kiosks at each cinema. The kiosks are located at the entrance to each cinema as soon as you walk in the door.
Q: How to purchase a gift certificate?
Q: How to redeem a gift certificate?
Q: Can I redeem the printed colorful paper voucher online?
Printed colourful paper vouchers need to still be redeemed from the cinema ticket seller's. We are working on an option to redeem from the web.
Q: What should I do when experiencing a booking failure?
We are aware of some infrequent internet bookings that fail. When this happens the software will add the failed amount to your wallet so that you may book again.
If you are unlucky to have the software crash during your booking and the money is not in your wallet, then please click on my receipts on your member homepage as sometimes even though the transaction crashes sometimes they end up being successful. If there are further problems with internet bookings or Gift Vouchers then please contact us.
Q: How if I have problems with internet bookings or gift vouchers?
Please contact us about your concern.
Q: Why haven't I received the activation email?
Activation emails generally take a few minutes to arrive. If the email has not arrived then please check your junk inbox. If still not there then click on password retrieval and type in your email address and the software will resend the link to activate your account. If you are in USA or Canada then please log in to to retrieve your password to log into your account.
Q: How to use the wallet?
Log in as a member, choose your movie and cinema, then choose to pay for your tickets with your wallet.
Q: What if the gift certificate activation link doesn't work?
If your activation URL is not working then please have the person who bought the certificate re-email you the link. They can do this by logging into their Cineplex account and click on "my gift certificates".
Q: How do I make a feedback or suggestion?
Should you have a suggestion on ways to improve the software then please contact us.

Enquiry Form

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Plese click here for job applications.


(07) 3112 9001 24 Hour Session Times and Ticket Prices for All Cineplex Locations
(07) 3112 9003 Central Number for All Cineplex Locations Including Session Times, Location Information, Reporting Lost Items and Speaking Directly to Location Staff
(07) 3112 9004 Problem Bookings
(07) 5502 0222 Cineplex Nerang (Local Gold Coast Call Number)
(07) 3128 0355 Cineplex Redbank Plaza
0411 880 320 Issues with Website or Phone Lines

*Staff cannot answer the telephone during busy times at the sales counters. We apologize for the inconvenience.

Please name the cinema you are requiring.
For example, saying you left a jumper in cinema 1 yesterday does not help as we also need the location.
This service does not give an instant reply. Please allow up to 3 days for a response.