CONTACT US

At cineplex.com.au we are dedicated to providing our customers with a first class cinema experience and we are constantly looking for ways to improve our service. We welcome your questions and comments, and encourage you to provide us with some feedback.

Our phones are answered from 20 minutes prior to the first morning session up until 10 minutes after the last session starts. Our phone numbers are:

• Balmoral: 3395 6086
• Hawthorne: 3899 3450
• South Bank: 3846 5188
• Victoria Point: 3829 7900
• Sam Catalano 0411880320
• Session Times Recordings 38297977

Staff cannot answer the telephone during busy times at the sales counters. We apologize for the inconvenience. 

Please use the following form to send us your feedback. Simply enter the relevant information in the fields provided and click the Contact Us button. Note: all fields are required.

Please note:

• Sessions are displayed on the website as soon as the times are confirmed, which is generally on Tuesday evenings or Wednesday morning.  Draft Session Times are posted between Saturday and Tuesday. To access draft sessions click on draft sessions under each cinemas now showing page and then hit print view. You can also choose all cinemas print sessions to list all cinemas and weekly by movie to see what cinema a movie is in.
• Please name the cinema you are requiring. For example, saying you left a jumper in cinema 1 yesterday does not help as we also need the location.
• This service does not give an instant reply. Please allow up to 3 days for a response.
• Please phone the cinema you wish to attend if you want to know about available seating for a particular session e.g. if Harry Potter has sold out at 12pm.
• Please do not send emails requesting employment information or emailing resumes. We only accept resumes over the counter at the ticket box. We receive many applications per day with only a few positions ever available.
• We only reply via e-mail. We do not make return calls responding to an enquiry. Please phone one of the cinemas should you wish to speak to someone in person.

We are aware of some infrequent internet bookings that fail. When this happens the software will add the failed amount to your wallet so that you may book again.

If you are unlucky to have the software crash during your booking and the money is not in your wallet then please click on my 

receipts on your member homepage as sometimes even though the transaction crashes sometimes they end up being successful. 

If there are further problems with internet bookings or Gift Vouchers then please email us at admin@cineplex.com.au.

ONLINE GIFT VOUCHERS- PLEASE CLICK HERE. TO SEE MORE INFORMATION ABOUT GIFT CERTIFICATES.

TO USE THE WALLET- LOG IN AS A MEMBER, CHOOSE YOUR MOVIE AND CINEMA, THEN CHOOSE TO PAY FOR YOUR TICKETS WITH YOUR WALLET.

If your activation url is not working then please have the person who bought the certificate re email you the link. They can do this by logging  into their cineplex account and clicking on my gift certificates. 

To activate a gift certificate there are two ways. If the same email address is on the gift certificate that is emailed you then go to www.cineplex.com.au/redeem. Type in your certificate number, then use your cineplex account email address and password and the money will appear in your account.

If the email address is different than the original email address supplied then for now contact us and we will send you a link. In the future we will also put this link on the email.

 We are working on making this easier for everyone and will constantly keep updating the software with new and better systems. 

Should you have a suggestion on ways to improve the software then please email us on admin@cineplex.com.au.

Contact Us
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If you need technical support with a booking, transaction or gift certificate, or if you're having problems with your membership account, please click here to create a Cineplex support ticket.