CONTACT US

At cineplex.com.au we are dedicated to providing our customers with a first class cinema experience and we are constantly looking for ways to improve our service. We welcome your questions and comments, and encourage you to provide us with some feedback.

Our phones are answered from 20 minutes prior to the first morning session up until 10 minutes after the last session starts. Our phone numbers are:

• Balmoral: 3395 6086
• Hawthorne: 3899 3450
• South Bank: 3846 5188
• Victoria Point: 3829 7900

Staff cannot answer the telephone during busy times at the sales counters. We apologize for the inconvenience.

Please use the following form to send us your feedback. Simply enter the relevant information in the fields provided and click the Contact Us button. Note: all fields are required.

Please note:

• Sessions are displayed on the website as soon as the times are confirmed, which is generally on Tuesday evenings. Please do not send emails requesting times for movies/days that are not listed as we will not be able to help you.
• Please name the cinema you are requiring. For example, saying you left a jumper in cinema 1 yesterday does not help as we have four of those. You need to state to which cinema location you refer.
• This service does not give an instant reply. Please allow up to 3 days for a response.
• Please phone the cinema you wish to attend if you want to know about available seating for a particular session e.g. if Harry Potter has sold out at 12pm.
• Please do not send emails requesting employment information or emailing resumes. We only accept resumes over the counter at the ticket box. We receive many applications per day with only a few positions ever available.
• We only reply via e-mail. We do not make return calls responding to an enquiry. Please phone one of the cinemas should you wish to speak to someone in person.

Contact Us
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If you need technical support with a booking, transaction or gift certificate, or if you're having problems with your membership account, please click here to create a Cineplex support ticket.