At cineplex.com.au we are dedicated to providing our customers with a first class cinema experience and we are constantly looking for ways to improve our service. We welcome your questions and comments, and encourage you to provide us with some feedback.
Our phones are answered from 20 minutes prior to the first morning session up until 10 minutes after the last session starts. Our phone numbers are:
Staff cannot answer the telephone during busy times at the sales counters. We apologize for the inconvenience.
Please click any if the links below this map to see details of each cinema location.
Please use the following form to send us your feedback. Simply enter the relevant information in the fields provided and click the Contact Us button. Note: all fields are required.
We are aware of some infrequent internet bookings that fail. When this happens the software will add the failed amount to your wallet so that you may book again.
If you are unlucky to have the software crash during your booking and the money is not in your wallet then please click on my
receipts on your member homepage as sometimes even though the transaction crashes sometimes they end up being successful.
Activation Emails- Activation emails generally take a few minutes to arrive. If the email has not arrived then please check your junk inbox. If still not there then click on password retrieval and type in your email address and the software will resend the link to activate your account.
If you are in USA or Canda then please log in to www.cineplex.com to retrieve your password to log into your account.
If there are further problems with internet bookings or Gift Vouchers then please email us at firstname.lastname@example.org.
ONLINE GIFT VOUCHERS- PLEASE CLICK HERE. TO SEE MORE INFORMATION ABOUT GIFT CERTIFICATES.
TO USE THE WALLET- LOG IN AS A MEMBER, CHOOSE YOUR MOVIE AND CINEMA, THEN CHOOSE TO PAY FOR YOUR TICKETS WITH YOUR WALLET.
If your activation url is not working then please have the person who bought the certificate re email you the link. They can do this by logging into their cineplex account and clicking on my gift certificates.
To activate a gift certificate there are two ways. If the same email address is on the gift certificate that is emailed you then go to www.cineplex.com.au/redeem. Type in your certificate number, then use your cineplex account email address and password and the money will appear in your account.
If the email address is different than the original email address supplied then for now contact us and we will send you a link. In the future we will also put this link on the email.
We are working on making this easier for everyone and will constantly keep updating the software with new and better systems.
Should you have a suggestion on ways to improve the software then please email us on email@example.com.
Plese click here for job applications.
If you need technical support with a booking, transaction or gift certificate, or if you're having problems with your membership account, please click here to create a Cineplex support ticket.